Terms & Conditions

We strive to provide a positive experience for all customers. If you are not satisfied with a product or service, you may request a refund or exchange under the conditions outlined below.

1. Eligibility for Refunds

Refund requests must be submitted within 14 days of purchase unless otherwise specified by applicable consumer protection laws. Items must remain in their original condition. Proof of purchase (such as a receipt or order number) is required. Customers are encouraged to first contact support to resolve any issues.

2. Refund Procedure

To request a refund, contact the support team through the available communication channels on the website and provide your order details and the reason for your request. Include any relevant documentation (receipt, screenshots, etc.). Requests will be reviewed within 7 business days, and you will be informed of the outcome.

3. Partial Refunds

Partial refunds may be issued if the product has been used, damaged, or was purchased as part of a discount or promotional offer.

4. Non-Refundable Cases

Refunds are not available for:

• Digital products that have been downloaded or accessed.
• Custom or personalized items.
• Final sale or clearance items, unless otherwise required by applicable consumer protection laws.

5. Refund Method

Approved refunds will be issued to the original payment method used at purchase. Processing typically takes 7–10 business days. Any delays caused by financial institutions or payment providers are beyond our control.

6. Exchanges

To request an exchange, contact the support team with your order information and reason for the exchange. The team will guide you through the process according to the applicable terms and conditions.